Utilities and business operations
HR, employment law and payroll
Identify the support needed for staff queries, contracts and payroll processing, and agree who handles each task.
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Follow one staff change through payroll
Use a recent starter or a change in hours as an example. Identify who updates the contract, checks the pay calculation and answers the employee if something looks wrong.
A question for your call
Who owns each step between a manager approving a change and the employee being paid?