SimplyEnquire
Privacy policy
How we use business contact details and what happens when you request a callback.
Updated 4 November 2026
Who is responsible
SimplyEnquire is operated by XCMC SERVICES LIMITED, registered in England and Wales under company number 17439909. We are the controller for the information collected through this website. For privacy requests or complaints, write to Privacy, XCMC SERVICES LIMITED, 36a Market Street, New Mills, High Peak, SK22 4AA.
Your callback and who receives it
When you submit a service form, we record your enquiry in Connectd and share it with the provider handling that service so they can call you and respond with information relevant to your enquiry. The provider for all services currently listed is RMB&Co., a trading name of Reduce My Bills Ltd. It uses the details to handle your enquiry under its own privacy arrangements.
Information we use
We collect the contact details you give us, your business name if supplied, the service selected and any message or answers you enter. Connectd records the submission date, landing page and, for campaign links, the campaign and email version. This helps us route the enquiry and understand which campaigns generate responses. We also process technical information such as IP addresses to protect forms from misuse. You can browse the guides without submitting contact details.
Why we use it
We rely on our legitimate interests in responding to requested business enquiries, connecting you with the relevant provider, measuring campaign responses and securing the service. The requested callback is specific to your enquiry. Submitting the form does not sign you up for a marketing list.
If you received a campaign email
Business contact information may come from a client-supplied list or publicly available business sources such as company websites. We may use business names, roles and business contact details to select relevant services. You can ask where your details came from and object to direct marketing at any time.
Hosting and access
Authorised staff use Connectd to manage enquiries. Hetzner hosts the service in Finland and Cloudflare handles network traffic and security. Network processing may take place outside the UK. You can write to us for information on international transfers and the safeguards applicable to your data.
How long records are needed
Retention depends on whether the enquiry is still being handled, whether a follow-up or complaint is outstanding and whether information is needed for legal claims. A limited record of a marketing objection may be needed for longer so the objection continues to be respected.
Your rights and objections
You can ask for access, correction, deletion or restriction of your personal data. You can object to processing based on legitimate interests and to direct marketing at any time. Portability applies in certain circumstances. Write to the address above and identify the service and contact details used for the enquiry so we can locate it.
Complaints
You can raise a concern with us at our correspondence address. You can also complain to the Information Commissioner’s Office.